SUPPORT

PAYMENT


DJBKco. accepts the following forms of payment: Visa Mastercard American Express Discover * Sales tax is only applicable to merchandise shipped to a Texas address.




ORDER STATUS


Once you receive your order confirmation, our team will begin processing your order. Please allow 3 to 5 business days for orders to arrive. Orders placed during the weekend will be shipped the following Monday or Tuesday morning. Please keep in mind that PRE-ORDERS have different shipping times. Follow our social media platforms (IG and FB) for updates, or check the status on our website. We do our best to communicate with everyone when the pre-orders will be out for delivery. For more information; email us at djbkco@gmail.com




RETURNS & EXCHANGES


Returns If you are not completely satisfied with your order, you may return the items postmarked within 14 calendar days of receipt. We would be happy to offer an even exchange or credit towards a new order. Items must be unworn and have all original tags. Exchanges/Credits If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process an exchange or credit for the cost of the returned item and send you an email. Additional Information If your product is damaged or broken upon arrival, please contact us as soon as possible and we will send the same item again. "SALE" items do not qualify for a return or exchange. Please Note: No refund is offered at this time, only even exchanges or credits.




COUPON CODES


Discount codes may not be combined with other discount offers or promotions. Offer may not be applied to previous purchases, gift cards, shipping fees, or taxes. Discount applied before shipping, handling, and tax. Some exclusions may apply.




SHIPPING & HANDLING


Orders placed Monday through Friday by 1:00pm CDT (excluding holidays) are shipped the same day. Orders placed after 1:00pm CDT or holidays are shipped the next business day. Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays). Please note: at this time Saturday delivery is not available. Rates There is a 4.00USD shipping charge on all USA orders. Shipping rate is applied on all orders, regardless of item quantity. International Unfortunately, we do not ship international orders at the moment.




GIFTS


If you would like to send your purchase as a gift you can select to add a gift message at checkout under "Add Notes". We will include a card with your message and ship your order with a gift receipt.